Stage 1 · Budget
Built with directors, line by line.
Our services, in detail
Four services under one management agreement, for blocks and estates of any size.
Program 01 · Explained, not just issued
Service charges & accounts
Budgets are built line by line with the directors rather than uplifted by a percentage. Demands are issued with the statutory information leaseholders are entitled to, client monies are held in designated client accounts, and year-end accounts reconcile to the budget with variances explained.
Stage 2 · Demands
Issued correctly, with statutory information.
Stage 3 · Collection
Arrears pursued proportionately.
Stage 4 · Year end
Accounts reconciled and explained.
Stage 1 · Reporting
One route in, acknowledged quickly.
Stage 2 · Instruction
Contractors checked before attending.
Stage 3 · Completion
Verified, not assumed from an invoice.
Stage 4 · Planning
Cyclical works scheduled ahead.
Program 02 · Communal areas kept
Repairs & maintenance
Reported repairs are acknowledged and tracked to completion rather than disappearing into an inbox. Planned maintenance is scheduled across the year so the building is maintained rather than patched, and contractors are checked for insurance and competence before they attend.
Program 03 · Done in the right order
Section 20 & compliance
Qualifying works and long-term agreements require consultation under section 20 of the Landlord and Tenant Act 1985, and getting the order wrong can limit what's recoverable. We run the notices properly, arrange buildings insurance, and keep fire risk assessments and other safety obligations on a schedule.
Stage 1 · Assessment
Whether consultation is required, and which type.
Stage 2 · Notices
Issued in the correct sequence and timescales.
Stage 3 · Observations
Considered and responded to.
Stage 4 · Compliance
Insurance, fire risk and safety records kept current.
Stage 1 · Format
What directors want to see, and how often.
Stage 2 · Reporting
Delivered on a fixed schedule.
Stage 3 · Enquiries
Answered within agreed timescales.
Stage 4 · Meetings
Attended, with papers circulated in advance.
Program 04 · Residents in the picture
Reporting & communication
Directors get a regular written report covering works, spend against budget, arrears and anything needing a decision. Leaseholder enquiries are answered within agreed timescales, and records are kept so a question about a charge from two years ago has an answer.
Unhappy with your current agent?
A free review of the block, the accounts and the compliance position. No obligation to switch.